Carles Hotel

The location and neighborhood were incredibly charming, safe, and full of great cafes, bars, bakeries, and delicious food. We loved being able to walk to many destinations, and most of the tourist spots we wanted to visit were just a short Uber ride away (10–20 minutes, typically $3–10), which made everything super convenient. Our bed was huge, we had an amazing view, and the interior design, including the bathroom felt modern, clean, and very comfortable. But most importantly, the hotel staff truly stood out. Everyone was incredibly attentive and friendly, helping us with reservations, recommendations, and local tips. A special shoutout to Ailen, who went above and beyond to make our stay exceptional.

The hotel is centrally located and in a great area - quiet at night & away from the bustling tourist areas. There are a few great coffee shops and bars within walking distance. The staff at the hotel were incredible - very friendly, helpful, and polite upon every interaction. The hotel room itself was quite large and very comfortable - the bathroom was very large! The beds were firm but that was alright with us. Highly recommend staying here for a quiet, upscale feeling away from the hustle of the city.

The Hotel was recommended on the "Guide du Routard" and it frankly exceeded our expectations from various point of view: the location is excellent to visit the main Buenos Aires center area (Retiro, Recoleta, Puerto Madero ...) without need of transport, it is close to bus terminal, metro and train and offers a quite wide options for dining in the evening at walking distance. the hotel infrastructure is well kept, the rooms are clean and well sound-isolated, the beds comfortable, wifi and tv signal perfectly working. Last, but absolutely not least, the reception staff is extremely attentive and professional. we arrived there after a long night bus and since our room was ready, we could check-in much earlier that planned. more that that they were providing all sort of information and promptly answering our various questions. Special thanks to the evening team that gave us a perfect dinner suggestions each night :D (and - cherry on the cake - I neve succeeded to open myself the front door ! :)

The overall experience was perfect, rating it as a 10 despite the minor inconveniences I mentioned here. The exceptional service from the staff far exceeded our expectations, they were transparent, fair, attentive, and helpful.

The room was very pleasant, with perfect size and layout; the bedroom was conveniently situated as the furthest room. The furnishings were very good, and the rooms were clean and well-maintained. The bathroom was well-equipped. The staff was very helpful and friendly, which made our stay exceptionally nice.